Reynen Court LLC is seeking a Sr. Implementation & Support Engineer (ISE) to join our newly-formed Customer Success Team. This is an exciting opportunity for an experienced, energetic team player to join a rapidly growing technology start-up that is working with some of the world’s largest law firms to accelerate their adoption of new technologies.
The Sr. Implementation & Support Engineer (ISE) position is a customer-facing technical role, which serves as the critical link between our external customers, vendors, and Reynen Court’s internal Project Managers, Service Desk Analysts, Sales team, Vendor Management, and Product and DevOps teams. This role is responsible for working with our customers to prepare, implement and engage in customer training. This role is also responsible for pre and post, implementation technical support for the Reynen Court platform and solution offering and reports directly to the Global Director of Support.
The Sr. ISE is a full-time exempt position based in our New York office, located in Midtown Manhattan or in our Amsterdam office. Flexibility with work schedules and may involve travel to our customers’ offices worldwide, predominantly located in major cities across the United States and the United Kingdom.
The ideal candidate will have a minimum of 5 years’ experience as a System or Sr. System Engineer with exposure to System Administration along with DevOps experience in a mid-sized or large enterprise. Exposure to both Linux and Windows environments, storage administration, knowledge of Kubernetes and Docker images, DNS, VPN, configuring Active Directory (SAML/ADFS) and basic provisioning of Exchange/Postfix, dealing with certificate toolchains, configuration, and management of virtual machines infrastructure using VMWare/HyperV, shell scripting.
The successful candidate will be an individual who is enthusiastic about cloud infrastructure technology and has spent time working, deploying and setting up Azure, AWS, Google Cloud or Virtual Private Cloud environments, including but not limited to, configuring accounts, understanding cloud costs, setting up VPCs and WAFs, creating and configuring security groups, spinning up EC2 or equivalent instances. Knowledge of containerization, Docker and Kubernetes, and at least one programming language like Python or Go is a major plus. Experience working in a law firm IT department or in the legal technology industry will be considered as a major advantage.
In addition to being technically proficient and experienced, the successful candidate will possess exceptional verbal and written communication skills, have a strong customer service orientation, a hands-on, solution-focused mentality, a drive for customer success, and can maintain a calm demeanor under pressure.
The Sr. Implementation & Support Engineer will provide prompt, reliable assistance to Reynen Court’s customers throughout the entire product implementation and support lifecycle. The role of Sr. ISE includes, among other things: