Senior Customer Engineer

Job description

Amsterdam/Remote

About Reynen Court

Reynen Court is redefining how applications are sourced, deployed and managed by law firms and in-house legal departments. By deeply leveraging Kubernetes and the Cloud Native Computing Foundation (CNCF) ecosystem, we are building a two-sided, multi-cloud enterprise application platform that enables our partner vendors to deliver legal tech apps in an agile manner and that allows our customers to consume these applications securely and at scale by bringing compute to data. We are doing for enterprise legal tech what the app store did for consumer tech.


If that sounds ambitious, it is! But we are not alone on this journey. Reynen Court is backed by two consortia: a law firm consortium consisting of twenty of the largest law firms in the world spanning three continents (North America, Europe and Asia), and a corporate legal department consortium of twenty companies including some of the most well-known banks and technology companies in the world.


We have more than 200 partner vendors actively engaged with us, a growing list of applications that are delivered via the platform, and more than twenty enterprise customers actively using our platform. Our investors include four major global law firms (Clifford Chance, Latham & Watkins, Orrick Herrington & Sutcliffe, and Nishimura & Asahi), and the well-known venture capital fund Ventech. Go here to read what others are saying about Reynen Court.


The Role

The Reynen Court platform consists of several microservices that run on Kubernetes clusters. Together these microservices enable the creation of Kubernetes clusters (on Azure, AWS and on-premises), submission and testing of applications by partner vendors, deployment of vendor applications on Kubernetes clusters, management of day 2 operations of these applications, as well as a marketplace for evaluating and purchasing applications.


One part of the platform (the hub) runs as a multi-tenant instance AWS and is directly managed by Reynen Court. The other part (the controller) runs as a single-tenant instance on infrastructure chosen by the customer (on-prem, Azure or AWS), and is managed by either the customer or by Reynen Court based on the customer’s license type.


We are looking for a customer engineer who will be responsible for planning and implementing the installation of the controller on infrastructure chosen by the customer, and resolving customer issues.

  • You will work closely with customers’ technical stakeholders to understand their enterprise requirements and constraints, and accordingly, plan the installation of Reynen Court software (the controller) in their environment.
  • You will work closely with your fellow customer engineers to resolve customer issues in a prompt reliable manner, and ensure that we are able to meet our support SLAs.
  • You will work closely with your fellow customer engineers to automate and document common troubleshooting steps in order to make them repeatable and dependable.
  • You will work closely with your colleagues in product development (product managers and product engineers), and be the voice of the customer providing product feedback and helping with release testing.

This position reports to our Head of Security and Customer Operations.


Opportunity

We believe what we are building is unique and amazing. Here are some reasons why you might want to join us on this exciting journey.

  • It is a rare opportunity to be an early contributor to an industry shaping platform.
  • You get to work on, what is perhaps, the hottest and certainly one of the most challenging problems in distributed systems; how to build an app platform on top of Kubernetes - not for one company or one application but for a whole vertical.
  • You get to engage with Kubernetes and the associated ecosystem at a very deep level
    • We build our own operators
    • We experiment with multiple CNIs
    • We use multiple CSIs in production
  • You get the opportunity to work with multiple public clouds (AWS, Azure and possibly GCP in the future) as well as on-premises environments.
  • You get to work in a truly multi-cultural environment (we have colleagues from more than ten nationalities spread across four continents) where what matters is what you bring to the table and not how you look, speak or dress.
  • You will have the freedom to work remotely. We prefer candidates who are based in or are able to relocate to the Netherlands but are also open to hiring exceptional candidates based in other parts of Europe or in the US east coast time zone.
    • If you prefer to work from an office, then we also have a lovely office in the heart of Amsterdam.
  • You will have the autonomy to set your own schedule, within the bounds set by your responsibilities.
  • You will get an attractive compensation package, including stock options, commensurate with the value you bring to the company.
  • You will receive unlimited vacation days and flexible working hours.


Requirements

Qualifications

First and foremost, we are looking for a teammate who is extremely bright, inquisitive, reliable, a self-starter and a team player.


To be successful in this role you will need to have the following qualifications:

  • You must have prior experience in a customer-facing engineering role.
  • You should have prior experience supporting Kubernetes in production.
  • You should have hands-on experience as a Linux administrator.
  • You should have experience with the elements of an enterprise datacenter, including:
    • virtualization technologies, such as VMWare or Nutatix
    • storage and disaster recovery
    • key pieces of enterprise networking and security including,
      • load balancers
      • firewalls
      • certificate management
      • network segmentation.
    • identity and access management, including identity providers such as ADFS or Azure AD.


This is a cross-functional role touching a broad range of technologies. Please feel free to apply even if you do not satisfy all the requirements mentioned above as long as you are willing to learn them.


When applying, we appreciate it if you could provide a brief cover letter along with your CV. In your cover letter please try to address why you find this role exciting, and how your qualifications match up with the requirements for the role.